Ian Peacock
Director
Ian has over 40 years experience in the Telecoms Industry with British Telecom initially and, in the last 10 years, worldwide consultancy. He provides Design and Delivery of Technical and Supervisory training events alongside, and in support of, Business Transformation.
IAN’S KEY AREAS OF EXPERTISE INCLUDE:
• Design and delivery of bespoke Telecoms Training events
• Coaching and assessment
• Technical and managerial training
• Customer Service and Business Improvement
• Access Network O&M
• Programme and Project management
Ian is a very experienced telecoms professional with a long career in British Telecom and the last 10 years in worldwide consultancy.
He is a very competent and accredited training consultant in both technical and managerial disciplines. He has also fulfilled senior consultancy roles in Programme and Project management, majoring on all aspects of the Operations and Maintenance (O&M) of the Access Network.
In recent years he has worked in the Middle East, SE Asia and Europe delivering bespoke design/delivery of technical and managerial training alongside a variety of Access Network transformation programmes, targeted at business improvement and step change customer satisfaction programmes.
Recent customers include Saudi Telecom, TelBru (Brunei) and Ericsson Europe.
Ian is very adept at dealing with all levels of customer from new recruit to Managing Director. He also appreciates and adapts very quickly to cultural changes and requirements.
He holds a Full Telecommunications Certificate, is an accredited trainer and has extensive experience from delivering and attending a wide and diverse range of management and technical training events.