DEVELOPING YOUR WORLD CLASS CUSTOMER SERVICE TEAMS
This course builds on the principles delivered in the ‘Customer Service Excellence – The Fundamentals’ course and focuses on World Class Customer Service – in particular the characteristics of a World Class Team.
It explains the requirements, skills, behaviours and competences required to build a world class CS team. Team members, supervisors and managers are covered as specific groups.
Participants will be able to understand, develop and implement appropriate skill sets as part of the development process.
The course is one of a number of ‘mix and match’ one-day training events which can be attended separately or in the grouping of your choice.
Features include: Customer Service reality, expectations and excellence, the role of a world class team member, how to create and develop a world class team, talent management life-cycle, supervisory skill sets developing the environment for success, measurement suite options and techniques
Course synopsis