CUSTOMER SERVICE EXCELLENCE – THE FUNDAMENTALS
This is a 2 day instructor-led training event involving presentations, interactive sessions, quizzes, multi-media clips, practical workshops and case Scenarios.
The course is designed to give participants an opportunity to develop their understanding of the fundamentals of Customer Service excellence – and can be applied to – or customized for - any industry, as required.
There are practical aspects to the training – including workshops which allow participants to trial their new Customer Service theories - but in the safety of the classroom environment.
The course then considers the impact the Internet has been having on Customer Service and looks at the opportunities presented by the ‘Internet of Everything’.
Features include: Appreciate the fundamental principles of Customer Service
Understand the reasons why Customer Service has been sub-standard in the past
Recognize the factors which are driving Customer Service Excellence in today’s forward-thinking Organizations
Realize the impact of the Internet on Customer Service
Course synopsis
