MANAGING CUSTOMER EXPECTATIONS IN A CONNECTED WORLD
This is a 2-day instructor-led classroom training event which involves presentations, interactive sessions, quizzes, embedded multi-media clips, practical workshops plus Case Studies.
The course is designed to give participants an opportunity to develop and improve their understanding of the principles of customer service excellence – especially as it applies to the evolving Telecoms Industry.
There are practical aspects to the training – including 4 workshops which allow participants to trial their new learning but in the safety of the classroom environment.
The course then considers the future – both in terms of the evolving Telecommunications landscape as well as expected future developments in Customer Service itself.
Features include: Understand the meaning of exceptional customer service and how the expectations of better-informed customers are changing. Appreciate the rapidly evolving telecoms landscape and how customer service is about to be a key differentiator in the near future.
Course synopsis
