PEOPLE MANAGEMENT SKILLS FOR SUPERVISORS AND FIRST LINE MANAGERS
Do you worry about making the transition from an operational role to a supervisory or first-line management one? Do you fear that you currently just don’t possess the skills and presence to command the respect of a team?
This 4 day course will help you understand and practice the behavioural skills to supervise and manage people and their performance. It will help you to make an early impact or to re-build your reputation and command respect and loyalty if you are finding team supervision and management difficult.
It will equip you with techniques of performance standard and objective setting as a foundation. It will then train you in a method of management that helps you decide the levels of intervention needed to get your people performing to their optimum. You will learn how to deal assertively with conflict to turn around performance. At the same time you will learn how to actively praise people to take their performance to higher levels and develop them as people.
Features include: Assert yourself as a manager or supervisor; positively affect the performance of your people; deploy techniques of performance that actually work – outcomes-based objective setting, powerful feedback techniques and balanced appraisal; communicate with clarity; deal more comfortably with the challenging employees – under-performers and “over-performers”; manage your own time, activity and emotional levels.
Course synopsis